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Chelmsford FAQs

General key cutting and lock sales are provided at the Eckersley Road workshop, making a visit suitable when you can safely bring the item. Mobile attendance is more appropriate for secured doors, vehicle access problems and work that must be assessed in position. Check opening arrangements before travelling.
Photograph the complete door and lock from both sides and the door edge, then record relevant measurements if safe to do so. Door material, thickness and current fixing positions matter. Bringing the old lock can help, but do not leave a property unsecured merely to remove it.
Parking, loading restrictions, controlled entrances and building-management rules may affect where a vehicle can stop and how work is reached. Chelmsford customers should mention these practical details in advance, together with floor level or reception arrangements. Good access information prevents avoidable delay and helps the correct equipment reach the job.
Begin with an access audit: identify external doors, internal restricted areas, existing key holders and any electronic credentials. Some cylinders may need changing, while other sound hardware can remain. The essential point is regaining control over who can enter, supported by a documented key-issue procedure from day one.
Record the key or reference number, doors it operates, recipient, date issued and date returned. Avoid labelling keys with a complete property address. For Chelmsford landlords managing several units, a consistent register makes missing keys visible and supports a proportionate response between tenancies or staff changes.
Yes. If the door has dropped or the keeps are incorrectly positioned, even a sound new mechanism can be placed under continuing pressure. The door should close naturally before the locking points engage. Correcting fit and alignment protects the replacement and makes everyday operation easier for occupants.